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Account security

  • How can I make my account more secure?

    Crypterum always strives to ensure your account is as safe as possible, but there are some steps you can take yourself to protect your account from unauthorized access. Technical support Crypterum.com...

  • Why did not I receive a confirmation email?

    Crypterum.com always sends letters with confirmation of registration, login attempts or processing a transaction. To set up notifications in your account select the section Notifications If you do not...

  • Why does it take 24 hours to reset my password?

    As a precaution Crypterum.com processes the password reset requests only from devices that have previously accessed your account. If you want to reset your password from a new device  Crypterum.com ca...

  • Is a two factor verification code required for each loging?

    After you set up a two-factor authentication you will have to enter the code for  each time you log in to your account.  Two-factor authentication allows you to enhance the protection of your account ...

  • Is this a letter from Crypterum?

    Technical support Crypterum.com uses only these addresses: support@crypterum.com. or support@crypterum.kayako.com. If  you receive letters from other addresses please do not open the attached document...

  • Avoid scammers in cryptocurrency

    All operations connected to cryptocurrency are irreversible. You cannot cancele the operation even if you've made a mistake when processing. If you send cryptocurrency  you will no longer be able to c...

  • Why did I receive an unexpected confirmation email?

    If you suddenly received an email confirming the device it means that someone else got an access your password.  In order to make your account more secure we recommend  you to take the following actio...