Start a conversation

Why did I receive an unexpected confirmation email?

If you suddenly received an email confirming the device it means that someone else got an access your password. 

In order to make your account more secure we recommend  you to take the following actions:

  • Change the password in your Crypterum account. It should be a new unique and it shouldnt be similar the previous ones. Do not specify a password that you already use in any of your accounts on any sites.
  • Make sure that two-factor authentication is enabled. If you did not set up the two-factor authentication on your account -  immediately then set it up. Here you can find more information about  two-factor authentication
  • Check the activity in your account in the "Devices" section:

If any suspicious activity is detected on your account  please immediately notify technical support on email:

Choose files or drag and drop files
  1. CrypterumSupportAgent

  2. Posted
  3. Updated