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How can I confirm my address?

 You can confirm your address in your profile, section"Verification" - "Select a file":

To download the  file, click the "Select a file" button, find a file in the opened folders on your computer and click "Open".

To confirm your address you must provide a photo or scan of one of the following documents:

  • Bank statement;
  • Utility bill;
  • Taxation documents;
  • A document confirming your residence issued by local authorities.

There should be clearly seen the address of your actual residence! You can download one or two documents.

Requirements for downloading documents:    

  • Download only colored images    
  • Download not edited images (no trimming, no photo filters)   
  • There should not be any light spots, glare, shadows, external wrightings and other defects)    
  • The document should be placed in the frame fully: none of the edges of the document should be cut off or placed in the frame not fully.    
  • The size of the files should not exceed 3 MB    
  • The image must have .JPG or .PNG format.    
  • The quality of the image should be high: the photo should be clearly visible and the text on the document is easy to read    
  • Recommended dpi for images is 300.  

Downloaded documents are stored on the server and available only for technical support staff.

Choose files or drag and drop files
  1. CrypterumSupportAgent

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